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Masterpics - FAQ
How does it work?
Upload your photos from any device or social media platform, it takes 2 minutes :)
Using proprietary software and artistic touch we’ll convert your 2D image into a realistic 3D model, engrave it into the crystal, ship it, and voilà! - your memories are alive!
Using proprietary software and artistic touch we’ll convert your 2D image into a realistic 3D model, engrave it into the crystal, ship it, and voilà! - your memories are alive!
How do you place the 3D image inside the crystal?
We use state-of-the-art software and machinery to conduct sub-surface laser engraving.
A high-intensity laser beam is focused to a point at the depth of the crystal and generates a tiny etch, the density of the dots dictates the shade and the 3D placement of millions of dots generates a full 3D image.
A high-intensity laser beam is focused to a point at the depth of the crystal and generates a tiny etch, the density of the dots dictates the shade and the 3D placement of millions of dots generates a full 3D image.
How should I display my crystal?
The first recommendation is to set it with a dark uniform background, the unified contrast highlights the details. However, the best experience is achieved using a custom LED light base that will shine every detail of the 3D model.
What are the crystals made of?
We use top quality K9 crystals, it’s highly durable and preserves its clarity for a lifetime.
Will it fade over time?
Nope! The etching process changes the structure of the crystal and it will not fade even over a lifetime.
Are the crystals easy to break?
K9 crystals retain their unique characteristics for years without degradation if handled with care.
However, they are quite fragile, and we advise placing them in a secure location.
However, they are quite fragile, and we advise placing them in a secure location.
Can I use photos from social media platforms?
Yes, just choose “import from Facebook / Instagram / Drive”
What’s the shipping duration?
We offer several shipping methods to support urgent gifting. The expected delivery date for each option will be shown before you confirm your order.
Which payment methods do you support?
We accept most credit cards and PayPal.
Do you ship internationally?
We currently only ship within the UK and Ireland, but we will support additional countries soon.
How do I contact customer support?
Just send us an email via the Contact us page and our customer support team will address your question or issue promptly.
